What This Policy Covers
This Privacy Policy explains how Solutions9 Leads collects, uses, shares, and protects personal information when you visit our website, use our services, or communicate with us — including via SMS.
Information We Collect
We may collect the following categories of personal information:
- Contact information: name, email address, phone number, and mailing address (if provided).
- Account/service information: details you submit through forms, chat, email, or support interactions.
- Technical data: IP address, device identifiers, browser type, pages viewed, and data collected through cookies and analytics tools.
- SMS interaction data: opt-in timestamp and source, message delivery status, and message content needed to provide support or services.
How We Use Information
We use your information to:
- Provide, operate, and improve our services.
- Respond to inquiries and provide customer support.
- Send service-related notifications, including SMS where you have opted in.
- Send promotional or marketing messages only where you have opted in.
- Maintain security, prevent fraud, and comply with applicable law.
SMS & Mobile Phone Data
If you provide your mobile number and opt in to SMS:
- We will use your number only to send messages consistent with what you opted in to receive.
- Your mobile data is handled with additional protections and is not sold or shared for third-party marketing.
- You may opt out at any time by replying STOP to any message.
How We Share Information
We may share your information in the following limited circumstances:
- Service providers: Companies that help us operate our business (hosting, analytics, CRM, messaging/telecom), only as needed to perform services on our behalf.
- Legal compliance: To comply with legal obligations, enforce our policies, or protect rights and safety.
- Business transactions: In connection with a merger, acquisition, or asset sale, subject to standard confidentiality protections.
Cookies & Analytics
We may use cookies and similar technologies to remember preferences, understand website usage, and improve performance and marketing measurement. You can control cookies through your browser settings; however, some site features may not function properly if cookies are disabled.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including for compliance with legal obligations, dispute resolution, and enforcement of our agreements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. No system is 100% secure, and we cannot guarantee absolute security.
Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at the details below.
SMS opt-out: Reply STOP at any time to stop receiving SMS messages from us.
Children's Privacy
Solutions9 Leads is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
International Users
If you access Solutions9 Leads from outside the United States, your information may be transferred to and processed in the US or other jurisdictions where our service providers are located. Data protection laws in these jurisdictions may differ from those in your country.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.